Returns & Exchanges
At Vape Superstore, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for unused products and a comprehensive warranty on hardware. If your item is faulty or you have simply changed your mind, our streamlined process ensures a quick resolution.
Initiate Your Return
Log into your account or use our guest portal to submit a return request with your order number and the reason for the return.
Prepare the Package
Securely pack the items in their original packaging, ensuring all accessories and manuals are included to avoid any processing delays.
Ship the Items
Affix the provided prepaid shipping label (for faulty items) or use a tracked service to send the package back to our central warehouse.
Receive Refund or Exchange
Once our quality control team inspects the items, we will process your refund to the original payment method or dispatch your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing